This document describes how we handle data & information
collected from you whilst visiting our website & making use of our
trading as Sparrowhawk IT Services (Pty) is committed to data security
& integrity in providing our various services & in our business
practices. Therefore sparrowhawk.cloud will take all reasonable measures
to ensure that your personal information is processed & protected
lawfully, in keeping data confidential & secure. This privacy
policy, and the interpretation and enforcement thereof, will be governed
by the laws of the Republic of South Africa.
2. Security of Your Information
storing personally identifiable information and payment information in
our database/s, we encrypt some sensitive data such as passwords. Our databases & database
backups are stored on encrypted servers & encrypted storage mediums when data is transported it is through strictly encrypted protocols. Accessing such information is strictly via secure & encrypted
methods of communication. Such data is retained for as long as we are
obligated to by law in providing the services requested.
any of our databases be compromised resulting in your personal
information being unlawfully disclosed, we will advise you via e-mail
& advise you on the steps required to protect your personal
information.We will not provide any personally identifiable information about you to any other person other than:
3. Collected Information via E-mail / Support Tickets:
- when required to do so by law
- to a person or company who acquires our business
parties who perform services on our behalf that you request (such as payment processing
& domain registrars), subject to the third party complying with
POPI, GDPR or EU-US Privacy Shield
you send personally identifying information to us via e-mail or support
ticket, this information is used to assist us in gathering the
information you may request or require in completing the support request. Information you submit may be
viewed by various people within sparrowhawk.cloud to provide you with
the service, information or function you have requested. Once received,
the information in your email is protected in accordance with law.
4. Clients making of our Services
registering for & making use of our services you will have to
provide us with personally identifiable information to enable us to
provide you with our services requested. The information you provide
will be entered into our database.Your Personal Data may Include:
- name and surname
- email address
- telephone number
- company name, company registration number & VAT number
- postal or street address
- username and password
5. Information Collected and Stored Automatically:
When you visit our web site we automatically collect and store the following non-identifying information:
- Internet protocol (IP) address from which you are accessing our web site.
of web browser (FireFox, Chrome, Edge) utilised in the site visit &
operating system (Windows, Linux, Android, MacOS, iOS) the browser is
- Date, time & duration of visit/s to our site, for the purpose of traffic and statistical monitoring.
- Pages visited, this assists us improving our content & the relevance thereof.
information is used to improve our site & it’s content presented to
visitors by learning the number of visitors, the number of pages
served. We do not track or record information about identifiable
individuals and their visits.6. Payment Gateways
presents the option to clients for payment for services through payment
gateways namely; PayFast & PayPal. The mentioned payment gateways do
not require us to store your payment particulars in our database hence
we will not ask you for you banking account details or card information.
Payment particulars are entered & controlled by the payment gateway
you have chosen to make use of.7. 3rd Party Links
website contains many links to sites that belong to third parties &
are therefore unrelated to us. sparrowhawk.cloud will not accept
liability from one disclosing personal information on third party sites.
sparrowhawk.cloud is unable to protect any information one may disclose
on these sites & therefore we recommend that a review of privacy
policy are carried out should the such sites be visited.
If you do not wish for cookie to be stored, one can reject cookies at
browser level. The process is slightly different for each browser.
Please do note that cookies may be necessary to provide you with certain
features on our website, and thus if you disable the cookies on your
web browser you may not be able to use those features, and your access
to our website will therefore be limited.
sparrowhawk.cloud uses two types of cookie:
sparrowhawk.cloud creates the following cookies when you use our website:
- Session cookies - These expire when you close your browser. They do not remain on your computer.
- Persistent cookies - These stay on your computer for a defined period of time.
This is the most common cookie that most PHP-based websites will use.
This stores the unique session ID for each visitor and enables variables
to pass between page loads. The cookie only contains a reference to a
session on the web server. The user's browser won't store any personal
information. This is a session-only cookie, so it expires as soon as you
close the browser.Affiliate:
sets this cookie when an affiliate refers a customer via their affiliate
link. It stores the ID of the affiliate that made the referral so that
if the customer places an order within the next 90 days following the
referral, the affiliate receives credit for it. It is a persistent
User: sparrowhawk.cloud uses this cookie
for the remember me functionality when logging into our site using your
credentials. The system only sets this if a client has chosen to have
the system remember their details, ensuring that they don't need to log
in multiple times. It is persistent and lasts for 365 days, or until
9. Google reCAPTCHA
10. Google Web Fonts
11. Children's Privacy
services are not available to children under the age of 18, and we will
therefore not intentionally maintain information about anyone under the
age of 18.
are not responsible for, give no warranties, nor make any
representations in respect of the privacy policies or practices of
linked or any third-party websites.
13. Unauthorised Disclosure
cannot accept any liability whatsoever for unauthorised or unlawful
disclosure of your personal data by third parties who are not subject to
14. Amendment of Policy
reserves the right to update and / or make changes to this Privacy
Policy document. In the event of a substantial change, customers will be
informed via email.